Customer care +1 (971) 471-3256 · Mon–Sat 8am–8pm
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Customer care

+1 (971) 471-3256

Mon–Sat 8am–8pm · Outage line 24/7

Billing & retention · Mon–Sat 8am–8pm · Closed Sunday

Mailing address

Fathom Cable Communications, LLC
18200 SE 34th St, Suite 300
Vancouver, WA 98683

About Fathom

Fathom Cable Communications, LLC provides home internet service. Every plan is contract-free with no data caps, comes with a Wi-Fi gateway, and you can change speeds any time.

See current speeds and prices on our internet plans page.

Privacy policy

This policy explains what Fathom collects when you use our website and services, and how we use it.

What we collect

Account information such as your name, service address, phone number, email address and payment details, along with the technical information our network needs to deliver your service, such as equipment identifiers and usage totals.

How we use it

  • To provide, bill for and support your service.
  • To keep our network and your account secure.
  • To send you service messages, such as outage alerts and billing reminders you've asked for.
  • To meet our legal obligations.

Who we share it with

Vendors that help us run our business (for example payment processing and customer support), under contracts that limit how they use it, and authorities when the law requires it.

Your privacy choices

You can ask us not to sell or share your personal information for advertising, and you can ask what information we hold about you. Call customer care to make a request and we'll apply it to your account.

You can turn text alerts on or off any time on the contact details page.

Terms of service

These terms apply to Fathom residential internet service and to this website.

  • Service is for use at your service address by you and your household. Please don't resell it.
  • Speeds are "up to" and vary by location, equipment and network conditions.
  • Use the service lawfully and don't use it to disrupt our network or anyone else's.
  • The plan details shown when you sign up or change your service are part of your agreement with us.
  • We may update these terms. The current version is always posted on this page.

Accessibility

We want everyone to be able to use our website and manage their service. If anything on this site is hard to use with your browser or assistive technology, call customer care and we'll help you another way.